Delete your account

Open the Keystone app, go to Profile, and tap Delete my account. The screen shows exactly what is removed and what we are required to keep, and you can withdraw the request at any time before it is actioned.

Email support@thekeystonevacations.com from the address registered on your membership, with the subject Account deletion request. Include your Member ID or the mobile number on your account so we can find you.

We will acknowledge the request within a few working days. We may telephone you on the number we hold before acting on it — deletion cannot be undone, and we would rather confirm it is genuinely you than erase the wrong account.

• Your name, email address and mobile number
• Your KYC documents — the Aadhaar and PAN images and your signature
• Your address, and the family and nominee details on your form
• Your sign-in. You will no longer be able to use the app, and your mobile number is released

We cannot erase everything, and it would be wrong to promise otherwise. Indian tax law requires us to retain records of money received.

• Payment receipts and GST invoices.A tax invoice is required to carry the customer’s name, so these keep it. Retained for eight years from the end of the relevant financial year, as required of GST records.
• A record of your bookings, with travelling members’ names removed.
• Your Member ID, so the records above remain accountable. On its own it identifies nobody once the account behind it is blank.

Once that retention period expires, the remaining records are deleted in the ordinary course.

We may decline while your membership is live, a stay is booked, or instalments are outstanding — deleting the account would remove your own access to a contract you still hold. If we decline, we tell you why, and you can ask again once the position changes.

Write to support@thekeystonevacations.com. If you are not satisfied with how we have handled a request about your personal data, our Privacy Policy sets out how to escalate it.